Missouri asks for $16 million to add chat bots to call centers

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Missouri asks for $16 million to add chat bots to call centers
« on: December 16, 2019, 09:54:15 PM »
Let me tell ya'll a story about a man named Jed
He called about his taxes and the chat bot said
Offshore tax shelters is place you want to be
So he moved all of his millions to a bank in Conthey


Have you talked to a 'chatbot?' Missouri wants to use them instead of people to give you answers

"Missourians seeking information about their taxes or their welfare benefits soon could be contacting a robot rather than a real person, under a proposal by Gov. Mike Parson’s administration.

In a budget request to state lawmakers, the Missouri Office of Administration is asking for an estimated $16 million spread over three years to begin adding more so-called chatbots to the state’s call centers.

*snip*

A recent report from the Center for Digital Government and the National Association of State Chief Information Officers found that about a third of the states are engaged in pilot programs to increase the use of artificial intelligence to provide services.

The budget request says the Missouri Department of Revenue could be among the first agencies to benefit from an increased use of automation."

https://www.stltoday.com/news/local/govt-and-politics/have-you-talked-to-a-chatbot-missouri-wants-to-use/article_5e87dd09-29ef-5bc2-adaa-514ca8c91393.html

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Art

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Re: Missouri asks for $16 million to add chat bots to call centers
« Reply #1 on: December 17, 2019, 06:38:27 PM »
I suppose that providing the chatbot had either enough "on site or local" informational database access or state-supported databases of various tax information, it could prove to be a viable alternative to its human counterpart.

After all, we have been dealing with computerized phone operators now for decades and it didn't take too long to get used to them.

Sometimes, change can be difficult for some people to embrace or accept but most change is ultimately for the betterment of one or more interest groups.  O0
 
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